Warranty

Warranty Coverage:

  • Our 1-year warranty covers manufacturing defects, such as issues with craftsmanship or materials. If you experience any problems related to these defects within one year of your purchase, we will repair or replace the item at no additional cost.

Situations Covered by the Warranty:

  • Broken chains or clasps due to manufacturing defects
  • Loose or missing stones caused by faulty settings
  • Discoloration or tarnishing not due to improper care or exposure to harsh chemicals

Situations Not Covered by the Warranty:

  • Damage caused by improper use, accidents, or negligence
  • Normal wear and tear, including scratches and fading
  • Alterations or repairs made by unauthorized third parties

How to Initiate a Warranty Claim:

  1. Contact Us: If you believe your item is eligible for a warranty claim, please contact our customer service team metokingjewelry@gmail.com with your order number, a description of the issue, and any relevant photos.
  2. Assessment: Our team will assess your claim and determine if it falls within the warranty coverage.
  3. Return Authorization: If your claim is approved, we will provide you with a return authorization and instructions on how to send the item back to us.
  4. Repair or Replacement: Upon receiving your item, we will either repair or replace it, depending on the nature of the defect. We will cover the return shipping costs.

Important Notes:

  • Please retain your proof of purchase, as it will be required for any warranty claims.
  • Our warranty policy is only valid for the original purchaser and is non-transferable.

Contact Information: