FAQ

Metro King Jewelry FAQ

  1. What is Metro King Jewelry?
  • Metro King Jewelry is a luxury jewelry brand based in New York, specializing in high-quality affordable jewelry chains and accessories. We cater to discerning customers across the USA, ensuring fast and reliable shipping.
  1. When was Metro King Jewelry founded?
  • Metro King Jewelry was established in 2023 with a mission to provide exquisite jewelry pieces and exceptional customer service.
  1. Where are your products made?
  • Our products are designed and crafted with meticulous attention to detail, using high-quality materials sourced from reputable suppliers from across the word to ensure the highest quality possible.
  1. Do you offer custom jewelry?
  • Yes, we offer custom jewelry services. If you have a specific design in mind or want to personalize a piece, please contact us to discuss your requirements at metrokingjewelry@gmail.com 
  1. How can I place an order?
  • You can place an order directly on our website. Simply browse our collections, add your desired items to the cart, and proceed to checkout.
  1. What payment methods do you accept?
  • We accept major credit cards, PayPal, and other secure payment methods. Details are available during the checkout process.
  1. How long does shipping take?
  • We pride ourselves on our fast shipping. Orders are typically processed within 1-2 business days and shipped quickly across the USA. Delivery times may vary depending on your location.
  1. Is your jewelry made of real gold?
  • Our jewelry is crafted from high-quality materials that are designed to mimic the look and feel of real gold. While our pieces are not made of solid gold, they are hand-crafted with meticulous attention to detail and durability, ensuring a luxurious and long-lasting product.

  1. Do you ship internationally?
  • Currently, we only ship within the USA. We are working on expanding our shipping options to include international destinations in the near future.
  1. What is your return policy?
  • We offer a 30-day return policy for unused and unworn items. If you are not satisfied with your purchase, please contact us to initiate a return or exchange.
  1. How can I track my order?
  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
  1. Do you offer warranties on your products?
  • Yes, we provide a warranty on all our products. Our free coverage policy lasts 3 years from date of purchase
  1. How can I contact customer service?
  1. Can I visit your physical store?
  • Currently, we operate exclusively online and do not have a physical storefront. However, we have plans to open a showroom in the future, so stay tuned for updates.